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How do I book a party?You can book online or in person! Learn more about our parties here https://www.steampoweringllc.com/party
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The spot I want is already booked. Can I be waitlisted for it, if they cancel?Yes! Just join the waitlist from the website or in person and if or when it becomes available you will have 24 hours to decide if you still want it before we put it back online for other families to book.
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How far in advance should I think about booking a party?From May - August, you can potentially book a party with about two weeks notice. During our busy season, September - April, the general guideline is 3 months notice. Please check out the calendar to confirm the day/time/location is available prior to submitting your party request.
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What is your Cancellation/Refund Policy?Birthday Parties: You must call before canceling any booking made with us no later than 14 days before your booked day. Money cannot be refunded, but only transferred for a new service unless decided otherwise by STEAM POWERING LLC. Memberships You must call before canceling any booking made with us no later than 24 hours before your booked day. Money cannot be refunded, but only transferred for a new service unless decided otherwise by STEAM POWERING LLC.
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Can I extend the length of my party?It depends. We require 15-30 minutes between each party to flip the party room and allow our staff to sanitize the play floor, so certain parties cannot be extended. 5:30 pm - 7:30pm can be extended by 30 minute increments at $50 per every 30 minutes. In order to extend you must contact STEAM by chat, contact form, email or call.
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Can I buy out your public play time to convert a “Shared” party into a Private party?YES! We base our buy-out rate upon our facility capacity and our drop in Public Play rate. Our standard rate per child is $12.00. Our facility capacity is around 100 people. $12 x 100 = $1200.
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I’d really like a longer party, but 5:30 pm doesn’t work for my family.The only way to reserve a longer party during the middle of the day would be to reserve two party spots. We can reserve two party spots. Please inquire further by contacting STEAM by chat, contact form, email or call.
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How busy does the play floor get during a Shared Party?It depends on the weather! If the weather is nice, you can almost have a private party for a shared party price!
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Can I bring in my own food/drinks/catering? Where do you order your pizza from?You can bring anything you would like, with some exceptions. NO alcohol and NO open flames (aluminum chafing dishes with gel stern-o burners are prohibited). Electric hot plates, instant pots, and crockpots are all welcome. Party! ✓ 2 hours of play at STEAM Indoor Play Center ✓ 30 minute set up before your party ✓ Shared or Private Party Options Available! ✓ DIY ✓ Add Ons Available ✓ & so much more! Party Options are based on how many kids/adults you have so we can remain in occupancy! **Balloons are not permitted unless purchased by Hartville Balloon Shoppe
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Do you have a fridge/freezer to store my drinks/cake?We can not guarantee that we will have space in our fridge/freezer. We recommend you have coolers for drinks and/or bring/have delivered everything fresh with you to the party.
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How much is it to play?$8 per child - 1 Hour $10 per child - 2 Hours $12 per child - All Day Play! No reservations needed! Walk in, pay and play! We are geared towards 6 months - 6 years, all ages are welcome. Any child playing has to pay, no matter the age! Adults are free! You can book online here https://www.steampoweringllc.com/play or pay at the desk when you arrive!
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Can I book a Party during the week? Can I book a Private Play during the weekend?Parties during the week would need to be held during open play hours. At this time to reserve your weekday party please reach out to us at steampoweringllc@gmail.com or call 330-768-7434 Weekend private parties are only opened Saturday 5:30 pm-7:30 pm and Sunday time slots include 10:00am-12:00pm, 12:30pm - 2:30pm, 3:00pm-5:00pm, or 5:30pm-7:30pm. You may request other times, please inquire further by contacting STEAM by chat, contact form, email or call.
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Hours of operation?Hours Monday-Friday: 9:00 am - 6:00 pm Saturday: 10:00 am - 5:00 pm Sunday: Closed for Private Birthday Parties & Events Please check facebook for any updates on special closings. Facebook
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Where are you located?We are located at 1278 S Main St North Canton Ohio 44720. We are located underneath Abbotts Bridal, pull into Abbotts Bridal parking lot and go straight down the hill around the back!
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Payment Types?Payment types: Visa, Mastercard, American Express, Discover, Cash App, Apple & Google Pay. Cash: No $50s or $100s accepted No checks
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Do I have to book a party for my kids birthday?This depends Yes, you have to reserve a room/area for your party to have any 1 or more of the following items cake, pizza, cupcakes, presents, decorations, etc. No, if you are coming in to play with a few friends for open play then you just need to pay for play at the door. However, if you bring in any party related items inside the facility you will be charged the party fee. Party related items include but not limited to pizza, cake, cupcakes, presents, any decorations, and any party favors. All party options are here https://www.steampoweringllc.com/party
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Do you offer Deposits?Yes, we are now offering deposits! Deposit Details Pay $100 at check out and the rest is due the Friday before the party. STEAM will send you an invoice with a due date that you can pay the remainder of the party anytime from the time your book until the Friday before the party! If you need to pay in person just let us know ahead of time!
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What do STEAM Parties Include?All STEAM Parties Include Party planner and party assistant to help you through the entire process Setup and cleanup of your exclusive party Decorated with banners, paper products and utensils for kids and adults Personalized online invitations Complementary STEAM day pass for the birthday child for a free future visit! Free Birthday T-Shirt
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How much is a Facility Rental?Our whole facility daily rental fee is $1,400!
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