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  • How do I book a party?
    You can book online or in person! Learn more about our parties here https://www.steampoweringllc.com/party
  • The spot I want is already booked. Can I be waitlisted for it, if they cancel?
    Yes! Just join the waitlist from the website or in person and if or when it becomes available you will have 24 hours to decide if you still want it before we put it back online for other families to book.
  • How far in advance should I think about booking a party?
    From May - August, you can potentially book a party with about two weeks notice. During our busy season, September - April, the general guideline is 3 months notice. Please check out the calendar to confirm the day/time/location is available prior to submitting your party request.
  • What is your Cancellation/Refund Policy?
    Birthday Parties: You must call before canceling any booking made with us no later than 14 days before your booked day. Money cannot be refunded, but only transferred for a new service unless decided otherwise by STEAM POWERING LLC. Memberships You must call before canceling any booking made with us no later than 24 hours before your booked day. Money cannot be refunded, but only transferred for a new service unless decided otherwise by STEAM POWERING LLC.
  • Can I extend the length of my party?
    It depends. We require 15-30 minutes between each party to flip the party room and allow our staff to sanitize the play floor, so certain parties cannot be extended. 5:30 pm - 7:30pm can be extended by 30 minute increments at $75 per every 30 minutes. In order to extend you must contact STEAM by chat, contact form, email or call.
  • Can I buy out your public play time to convert a “Shared” party into a Private party?
    YES! We base our buy-out rate upon our facility capacity and our drop in Public Play rate. Our standard rate per child is $14.00. Our facility capacity is around 100 people. $14 x 100 = $1400.
  • I’d really like a longer party, but 5:30 pm doesn’t work for my family.
    The only way to reserve a longer party during the middle of the day would be to reserve two party spots. We can reserve two party spots. Please inquire further by contacting STEAM by chat, contact form, email or call.
  • How busy does the play floor get during a Shared Party?
    It depends on the weather! If the weather is nice, you can almost have a private party for a shared party price!
  • Can I bring in my own food/drinks/catering? Where do you order your pizza from?
    Yes, with some exceptions. NO ALCOHOL, NO OPEN FLAMES (aluminum chafing dishes with gel stern-o burners are prohibited). Outside food must be brought with you to the beginning of the party- it can not be delivered. All pizzas must be ordered through Steam Power as this ensures proper delivery time. Electric hot plates, instant pots, and crockpots are all welcome. Of course, if someone in your party has dietary restrictions which our pizza vendors are unable to accommodate, you can bring in outside food for them.
  • Do you have a fridge/freezer to store my drinks/cake?
    We can not guarantee that we will have space in our fridge/freezer. We recommend you have coolers for drinks and/or bring/have delivered everything fresh with you to the party.
  • How much is it to play?
    All day play - $12 each child We are geared towards 6 months - 6 years, all ages are welcome. Any child playing is $12, no matter the age! Adults are free! You can book online here https://www.steampoweringllc.com/play or pay at the desk when you arrive!
  • Can I book a Party during the week? Can I book a Private Play during the weekend?
    Parties during the week would need to be held during open play hours. You can book them under field trip/weekly group/birthday play party Weekend private plays are only opened Saturday and Sunday from 5:30 pm-7:30 pm. You can request other times but they must be after hours! Please inquire further by contacting STEAM by chat, contact form, email or call.
  • Hours of operation?
    Monday: 9:00 am - 3:00 pm Wednesday: Closed for Private Events Tuesday/Thursday/Friday: 9:00am -3:00pm & 3:30pm- 8:00pm (Closed 3:00 pm - 3:30 pm to clean & sanitize) Saturday: 10:00 am - 5:00 pm Sunday: Closed for Private Birthday Parties & Events
  • Where are you located?
    Are address is 1278 S Main St North Canton Ohio 44720. We are located underneath Abbotts Bridal, pull into Abbotts Bridal parking lot and go straight down the hill around the back!
  • Payment Types?
    Payment types: Visa, Mastercard, American Express, Discover, Cash App, Apple & Google Pay. Cash: No $50s or $100s accepted No checks
  • Do I have to book a party for my kids birthday?
    This depends Yes, you have to reserve a room for your party to have any 1 or more of the following items cake, pizza, cupcakes, presents, decorations, etc. Our Ultimate party rooms are A, B and C, and Private parties are Room C No, if you are coming in to play with a few friends for open play then you just need to pay for play at the door. However, if you bring in any party related items inside the facility you will be charged the party fee. Party related items include but not limited to pizza, cake, cupcakes, presents, any decorations, and any party favors. All party options are here https://www.steampoweringllc.com/party
  • Do you offer Deposits?
    Yes, we are now offering deposits! Deposit Details​ ​ Pay half at check out and the rest is due the Friday before the party. Steam Power will send you an invoice with a due date that you can pay the remainder of the party anytime from the time your book until the Friday before the party! **When parties are on sale we do not offer deposits**
  • What do Steam Power Parties Include?
    All Steam Power Parties Include Friendly, trained staff to accommodate your party We take care of all the clean up after, so you get to enjoy the party with your little one. 2 hours of party/play time Birthday star gets a complementary Steam Power day pass for the birthday star for a free future visit!
  • How much is a Facility Rental?
    Our whole facility daily rental fee is $1,400!
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